Privacy Policy
Last updated: February 15, 2026
1. Introduction
Vidara LLC ("we", "our", or "us") operates the TrustPipe platform (trustpipe.co). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the GDPR, CCPA, and other relevant regulations.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email address, phone number)
- Company information (name, size, industry)
- Account credentials (encrypted passwords)
- Billing and payment information (processed by our payment providers)
- Communications with our support team
2.2 Usage Data
We automatically collect certain information when you use our services:
- IP address and browser information
- Device information and operating system
- Pages visited and actions taken
- API usage and request logs
- Cookies and similar tracking technologies
2.3 Data You Enrich
When you use our enrichment services, you may upload or transmit data for processing. This data is processed solely to provide the enrichment service and is not used for any other purpose without your explicit consent.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Communicate with you about your account and our services
- Send marketing communications (with your consent)
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
4.1 Service Providers
We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data analysis, email delivery, and customer support. These providers have access to personal information only as necessary to perform their services and are obligated to maintain confidentiality.
4.2 Data Providers
Our enrichment service queries multiple data providers to source information. Search queries are anonymized and aggregated; individual user data is not shared with these providers.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response and breach notification procedures
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.
Specific retention periods:
- Account data: Retained until account deletion
- Transactional data: Retained for 7 years (tax and accounting requirements)
- API logs: Retained for 90 days
- Marketing data: Retained until opt-out or deletion request
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of processing
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@trustpipe.co
8. International Data Transfers
We are based in the United States. If you access our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the US. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.
9. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: